1. What Is Covered Under Warranty?
Our 1-year warranty is designed to give you complete peace of mind with your luxury acquisition. It covers:
- Internal Mechanical Calibers: Automatic and manual-winding movement components, including the mainspring, balance wheel, escapement assembly, and gear train.
- Timekeeping Failures: Unexplained severe time loss or gain that cannot be resolved through standard demagnetization or re-calibration.
- Factory Assembly Defects: Any internal loose screws, hand alignment faults, or date-wheel mechanism jams resulting from atelier assembly.
2. What Is NOT Covered?
To maintain fairness and clarity, certain conditions fall outside our warranty protection:
- External Wear & Tear: Scratches, dents, or scuffs on the 904L steel case, bracelet, ceramic bezel, or sapphire crystal occurring post-delivery.
- Water Damage Abuse: Water ingress caused by failing to screw down or lock the crown completely before exposure to water (all watches are pressure-tested prior to dispatch).
- Man-Made Damage: Damage resulting from severe drops, heavy impacts, unauthorized third-party watchmaker tampering, or attempted DIY modifications.
3. How to File a Warranty Service Claim
If your timepiece experiences a mechanical issue within 12 months of delivery, our VIP service protocol is streamlined for your convenience:
- Contact Concierge: Reach out via our WhatsApp Priority Line or email us at support@luxurywatchespro.com with a brief video description of the issue.
- Remote Diagnosis: Our master watchmakers will review the footage to determine if the issue can be resolved locally or requires sending the watch back to our regional service hub.
- Repair & Return: Approved warranty repairs are serviced free of charge by our master watchmakers, and the restored piece is shipped securely back to your door.
4. Post-Warranty Lifelong Support
Even after your 1-year warranty expires, our relationship doesn't end. We provide lifelong servicing, spare parts replacement (such as replacement links, crystal swaps, or movement overhauls) at cost price exclusively for our registered clients.
5. Need Assistance?
Our horological support team is available 24/7 to answer your technical questions: