At LuxuryWatchesPro.com, we want every customer to clearly understand the return, exchange, and refund process before placing an order. Please review the following policy carefully.
A return request must be submitted within the return period applicable to your order after confirmed delivery.
To qualify for a return, the watch must be returned in the condition required under your order terms, together with the packaging and included accessories where applicable.
Products showing unauthorized modification, deliberate damage, missing components, or other conditions outside the applicable return requirements may not qualify for a standard return.
If you believe your order arrived damaged, defective, or different from the item ordered, please contact our customer support team as soon as possible.
Please provide your order number together with clear photos and, where necessary, a short video showing the issue. This allows our team to review the problem before determining the appropriate resolution.
Before sending any product back, please contact us and provide your order details and reason for the return.
Please do not return an item before receiving return instructions from our support team.
The applicable return shipping arrangement will depend on the reason for the return and the terms communicated for the order.
Customers should follow the return instructions provided by our support team. We recommend using a trackable shipping service when returning an approved item.
Returned products may be inspected after they arrive at the designated return location.
The inspection may include the condition of the watch, packaging, accessories, visible damage, modification, and the issue originally reported by the customer.
If a return is approved for a refund, the customer will be informed after the returned item has been reviewed.
Refund processing and the method by which funds are returned depend on the original payment method and the applicable payment provider.
Financial institutions and payment providers may require additional processing time before a completed refund appears in the customer's account.
Where applicable, an approved product issue may be resolved through an exchange, replacement, repair, refund, or another solution agreed with the customer.
The available resolution depends on the circumstances of the order and the result of the product review.
A return may be declined where the product falls outside the applicable return conditions, has been modified without authorization, is missing required components, or shows damage inconsistent with the reported issue.
Any product-specific return restrictions should be reviewed before purchase.
If you need to request cancellation of an order, contact us as soon as possible.
Once an order has entered processing, preparation, or shipping, cancellation may no longer be possible and the applicable return procedure may need to be followed instead.
For questions regarding a return, refund, exchange, or order issue, please contact us using the information below.
LuxuryWatchesPro.com
Room 1802, 18/F, Capital Centre,
151 Gloucester Road, Wan Chai,
Hong Kong
Email: xiaoxiaochen88c@gmail.com
Phone: +86 19128666244