1. Pre-Shipment Quality Control (QC) & Approvals
We believe in absolute transparency before your watch leaves our horological atelier:
- Live QC Media: Within 2–3 days of placing your order, our watchsmiths capture 4K macro videos and Timegrapher data (checking beat rate, amplitude, and daily deviation).
- Client Confirmation: We send these files to your WhatsApp or email. If you request adjustments or spot any imperfection, our watchsmiths recalibrate or swap the piece immediately until you give green light.
2. Customs Seizure & Lost Package Replacement
International shipping to North America, Europe, and Mexico is fully protected by our logistics network:
- 100% Guaranteed Delivery: If your tracking stalls due to a customs inspection or official seizure, we initiate a free replacement and priority reshipment at zero additional cost to you.
- Claim Process: Simply provide the official tracking update or notice to our support team at support@luxurywatchespro.com or via WhatsApp, and our concierge will handle the rest.
3. 1-Year Movement Warranty & Repairs
Every timepiece purchased from LuxuryWatchesPro is backed by our comprehensive mechanical warranty:
- Coverage: We cover internal movement defects, calibration failures, and non-man-made mechanical malfunctions for 1 year from the date of delivery.
- Repair Service: If your movement requires servicing or repair within the warranty window, contact our VIP Concierge to coordinate secure return instructions to our regional service partners.
4. Return & Exchange Guidelines (Transit Returns)
Due to strict international customs regulations surrounding high-end horological replicas, standard "change of mind" returns cannot be accepted back to our overseas production ateliers. However:
- If a package arrives with verifiable transit damage or a mechanical fault upon unboxing, you must notify us within 48 hours with unboxing video proof.
- Approved exchanges or component replacements are handled on a case-by-case basis through our secure service hubs.
5. Contact Our Concierge
For any questions regarding your order status, QC scheduling, or warranty claims, our support team is available 24/7: